Sony said today most PlayStation Network services are working now. For real, this time.
On Saturday, Sony announced that after almost four weeks its entire portfolio of online games, game forums, and Web sites would go back online. After service resumed in the Americas, Europe, Australia, New Zealand, and the Middle East, however, heavy traffic on the network caused it to be inaccessible again. Sony said it had to "turn the service off for 30 minutes in order to clear the queue" of too many password resets submitted at once.
But today most things are back to normal, said Sony Social Media Manager Jeff Rubenstein in a blog post. That includes signing in to PSN and Qriocity, the ability to reset passwords, playing online with the PlayStation 3 and PlayStation Portable, and watching unexpired video rentals. Third-party services like Vudu, Hulu Plus, MLB.TV, and Netflix are accessible now, as well as Friends Lists, chat, trophies, in-game leaderboards, and PlayStation Home.
For those still waiting to receive their new passwords following the reset, Rubenstein asked customers to be patient.
"Please note that the very large number of requests has caused certain ISPs to slow the rate at which recipients get emails from us. Please be patient as the systems work through the backlog," he wrote.
The service had been offline for nearly four weeks after several of Sony's servers were attacked between April 17 and April 19, leading to the exposure of the personal data of more than 100 million customers who signed up for PlayStation Network, Qriocity, and Sony Online. The company has said repeatedly that there is no evidence that credit card information was stolen.
Sony said today that games that were scheduled to be released on PSN during the four-week period that the network was inaccessible will eventually be added. Instead of once per week as usual, Sony says it will post new games "multiple times per week" to catch up on the backlog of unreleased games once the PlayStation Store is back online. Sony has said previously it expects that to return by May 31.
The company had announced on May 5 a free identity theft monitoring program for customers, and said today that specific details of how to enroll are still forthcoming.
And in addition to free content from Sony as compensation for PSN and Qriocity customers, the company said it is also working with the game makers behind popular titles SOCOM 4 and Call of Duty to offer in-game bonuses as compensation.
Rubenstein did not mention when Sony's home country of Japan and other Asian countries will resume PSN service.
On Saturday, Sony announced that after almost four weeks its entire portfolio of online games, game forums, and Web sites would go back online. After service resumed in the Americas, Europe, Australia, New Zealand, and the Middle East, however, heavy traffic on the network caused it to be inaccessible again. Sony said it had to "turn the service off for 30 minutes in order to clear the queue" of too many password resets submitted at once.
But today most things are back to normal, said Sony Social Media Manager Jeff Rubenstein in a blog post. That includes signing in to PSN and Qriocity, the ability to reset passwords, playing online with the PlayStation 3 and PlayStation Portable, and watching unexpired video rentals. Third-party services like Vudu, Hulu Plus, MLB.TV, and Netflix are accessible now, as well as Friends Lists, chat, trophies, in-game leaderboards, and PlayStation Home.
For those still waiting to receive their new passwords following the reset, Rubenstein asked customers to be patient.
"Please note that the very large number of requests has caused certain ISPs to slow the rate at which recipients get emails from us. Please be patient as the systems work through the backlog," he wrote.
The service had been offline for nearly four weeks after several of Sony's servers were attacked between April 17 and April 19, leading to the exposure of the personal data of more than 100 million customers who signed up for PlayStation Network, Qriocity, and Sony Online. The company has said repeatedly that there is no evidence that credit card information was stolen.
Sony said today that games that were scheduled to be released on PSN during the four-week period that the network was inaccessible will eventually be added. Instead of once per week as usual, Sony says it will post new games "multiple times per week" to catch up on the backlog of unreleased games once the PlayStation Store is back online. Sony has said previously it expects that to return by May 31.
The company had announced on May 5 a free identity theft monitoring program for customers, and said today that specific details of how to enroll are still forthcoming.
And in addition to free content from Sony as compensation for PSN and Qriocity customers, the company said it is also working with the game makers behind popular titles SOCOM 4 and Call of Duty to offer in-game bonuses as compensation.
Rubenstein did not mention when Sony's home country of Japan and other Asian countries will resume PSN service.
1 comment:
As of 17 May, I still have no access to the PlayStation Network. So it looks like its being reopened by regions.
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